our solutions
24X7 NOC
overview
What is NOC?
NOC stands for Network Operation Center. NOC includes monitoring & remediation of various network aspects. At Pinakin we monitor, supervise, and maintain your services, databases, external services, firewalls, and networks. With expertise of Pinakin, your network could be leveraged to enhance performance.
Services Offered by Pinakin
- Data Management
- Network Infrastructure Installation
- Minimize Downtime with Remote System Backups
- Network Monitoring & troubleshooting
- Monitoring and Troubleshooting Networks
- Documentation of Issues & Reported by NOC Provider.
Some of the Best Practices Followed by Pinakin
Pinakin uses a variety of tried-and-true best practices to provide seamless support to our clients. Some of these best practices followed by Pinakin are:
- Continuously monitoring of a wide variety of information and network systems that include communications circuits, cloud resources, LAN/WAN systems, routers, switches, firewalls, VoIP systems and application delivery.
- Providing timely response to all incidents, downtime and performance issues.
- Categorizing issues for escalation to appropriate technical teams.
- Recognizing, identifying and prioritizing incidents in accordance with customer business requirements and policies of the organization.
- Collecting and reviewing performance reports for various systems and reporting trends in performance to predict future issues or downtimes.
- Documentation of activities.
- Notifying customer and third-party service providers of issues, downtime and remediation status.
- Working with internal and client’s technical and service teams to create and/or update knowledge base articles.
- Performing basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc).
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