What is IT Helpdesk?
Helpdesk support is one of the most difficult jobs in an organization. We will help you when your system crashes or deadlines. Helpdesk is used to troubleshoot problems & provide guidance for devices or applications. Helpdesk is done on various mediums of communication i.e. Phone Number, Websites & Email.
Significance of IT Helpdesk
A business is very much dependent on the efficiency of its employees. There are very limited ways to increase employee productivity. Technological advancements in the IT systems have helped employees to complete more tasks on a daily basis.
But if your network is down, the efficiency of employees can degrade at the same rate.
Extension to IT Team
Every Business now has a dedicated IT team that helps in monitoring network systems. Clearly, the IT department’s efficiency is directly a factor in other employee’s performance. To improve your IT Team’s performance, outsourcing an IT helpdesk service has been a popular choice now. Businesses of all sizes are outsourcing IT helpdesk to uplift their IT Employee performance.
Serving Employees for more Efficiency
Computers, software & other IT resources are used in the daily operations of your office staff. Inhouse IT Staff is already working on network & hardware maintenance plus meeting employees’ needs.
More Focus on Business Development
An Outsourced IT helpdesk services provider takes over the IT department’s daily operations. You can outsource desktop support, printer support, and other network maintenance to the IT helpdesk services provider. This enables your in-house IT team to focus on crucial tasks in your business.
Resources Used in IT Helpdesk
Our Services at a Glance
Why Choose outsourced IT help desk services
What Our Clients Say
“Our systems administration services from PinakinIT have been extremely effective. Their staff is very knowledgeable and is pro-active in addressing our needs. We look forward to working with PinakinIT and recommend them most highly.”
Our Tech partners PinakinIT are working with us for last 3 years. With dedicated DBA they helped us to upgrade Ellucian Degree Works from v4.1.6 to 5.0.3 with weekly reports. Soon upgrading to v5.0.4, where I expect full success.
Sierra College required a Banner DBA for our daily DBA support needs for system installs, updates, Oracle Database management & code promotions. Pinakin provided us, consultants, with whom we are very satisfied due to their level of technical expertise and customer service. These consultants were highly professional & knowledgeable who work with utmost precision.
Pinakin IT maintains complete transparency by giving my team access to their project portal which was proven as an effective step. I recommend Pinakin IT for Banner and Degreeworks DBA consulting work.
Table of Contents
- What is IT Helpdesk?
- Significance of IT Helpdesk
- Extension to IT Team
- Serving Employees for more Efficiency
- More Focus on Business Development
- Resources Used in IT Helpdesk
- Our Services at a Glance
- Network Operation Centre
- IT Helpdesk
- Cyber Security
- Managed IT Services
- Cloud Computing
- Why Choose outsourced IT help desk services
- Reduce Costs
- Faster Responses
- Bring Expertise to your Business
- Prioritize important tasks
- Trust in Users
- What Our Clients Say
- Robert. R. Pescinski
- Nancy Lestrange
- Tom Benton