our solutions

IT Support

overview

What is IT Helpdesk?

Helpdesk support is one of the most difficult jobs in an organization. We will help you when your system crashes or deadlines. Helpdesk is used to troubleshoot problems & provide guidance for devices or applications. Helpdesk is done on various mediums of communication i.e. Phone Number, Websites & Email.

Significance of IT Helpdesk 

A business is very much dependent on the efficiency of its employees. There are very limited ways to increase employee productivity. Technological advancements in the IT systems have helped employees to complete more tasks on a daily basis. 

But if your network is down, the efficiency of employees can degrade at the same rate. 

Extension to IT Team

Every Business now has a dedicated IT team that helps in monitoring network systems. Clearly, the IT department’s efficiency is directly a factor in other employee’s performance. To improve your IT Team’s performance, outsourcing an IT helpdesk service has been a popular choice now. Businesses of all sizes are outsourcing IT helpdesk to uplift their IT Employee performance.

Serving Employees for more Efficiency

Computers, software & other IT resources are used in the daily operations of your office staff. Inhouse IT Staff is already working on network & hardware maintenance plus meeting employees’ needs. 

More Focus on Business Development

An Outsourced IT helpdesk services provider takes over the IT department’s daily operations. You can outsource desktop support, printer support, and other network maintenance to the IT helpdesk services provider. This enables your in-house IT team to focus on crucial tasks in your business. 

Resources Used in IT Helpdesk 

 

 

Experts across a range of specializations

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Experts across a range of specializations
Certified Oracle Professional

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Certified Oracle Professional
Certified Microsoft Professional

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Certified Microsoft Professional
Certified Network Engineers

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Certified Network Engineers
End User Satisfaction

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End User Satisfaction

Our Managed IT services will help you succeed. Let’s get started

Solutions

Our Services at a Glance

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    Network Operation Centre

    NOC is all about monitoring & remediation of various aspects of the business. A network Engineer supervises, monitor & maintain the networks.

  • telephone-operator-4682_c9489618-836b-47ec-8489-e15f613cb10c

    IT Helpdesk

    IT Helpdesk is to troubleshoot problems and provide support for devices or applications to maximize service efficiency.

  • computer-network-1878_39828809-88f9-48e1-9a76-61c99401ec99

    Cyber Security 

    Cyber Security is a protective measure to secure IoT & services from potential threats. We at Pinakin implement the best practices to prevent a network from cyber attack.

  • settings-server-1872_2e41baf2-8789-4215-b430-db35c3899936

    Managed IT Services

    Pinakin IT works as an extension to the internal IT Team which helps internal employees to manage their IT Infrastructure with better control than before.

  • source-code-1754_2b435bd8-ce76-4910-8137-7d07a3557fa3

    Cloud Computing

    Cloud Computing is providing resources to an Organisation for web applications. The services ensures easy deployment of applications & better user experience.

Benefits

Why Choose outsourced IT help desk services

  • Reduce Costs

    Saving money in running a business is a very important reason to decide whether you need an outsourced IT team or not. When you outsource an external IT team, then your internal team can focus more on priority tasks. Outsourced IT teams will be working on resolving the employee’s issues and this will ultimately increase their productivity. Employees with better productivity help in cost-cutting to run a business.

  • Faster Responses

    An outsourced IT Helpdesk creates a prompt response to the issues raised by employees. This way your internal IT team is available & working on the high-priority business tasks.
    Employees can contact the outsourced IT Helpdesk as soon as an issue is raised. This reduces waiting for time & loads on IT staff (if multiple issues are raised).
    During this time, IT Staff is able to work on their network issues and hardware/ software issues.

  • Bring Expertise to your Business

    An outsourced IT Department brings industry-standard expertise to the organization. Generally, Internal IT Staff possess general knowledge of IT services, especially in a small organization. This is why they are unable to process all issues raised by employees.
    Staff outsourced by service providers have knowledge over many domains in IT. Hiring them helps you in accessing their knowledge and tackling your daily IT issues with a much better approach.

  • Prioritize important tasks

    Tickets generated creates a sense of urgency in the tasks that are popped up. In a helpdesk system, an IT engineer can make a priority list before he starts working on all the issues that were raised.

  • Trust in Users

    Users who use your services will be inspired & trust you more than before. This creates a feeling of confidence when they purchase your products or services.

Stop wasting time and money on technology. Let’s get started

Testimonials

What Our Clients Say

 Robert. R. Pescinski

“Our systems administration services from PinakinIT have been extremely effective. Their staff is very knowledgeable and is pro-active in addressing our needs. We look forward to working with PinakinIT and recommend them most highly.”

Robert. R. Pescinski
Executive Director Of Technical Systems - Raritan Valley Community College
Nancy Lestrange

Our Tech partners PinakinIT are working with us for last 3 years. With dedicated DBA they helped us to upgrade Ellucian Degree Works from v4.1.6 to 5.0.3 with weekly reports. Soon upgrading to v5.0.4, where I expect full success.

Nancy Lestrange
Director of Information Systems - Raritan Valley Community College
Tom Benton

Sierra College required a Banner DBA for our daily DBA support needs for system installs, updates, Oracle Database management & code promotions. Pinakin provided us, consultants, with whom we are very satisfied due to their level of technical expertise and customer service. These consultants were highly professional & knowledgeable who work with utmost precision.
Pinakin IT maintains complete transparency by giving my team access to their project portal which was proven as an effective step. I recommend Pinakin IT for Banner and Degreeworks DBA consulting work.

Tom Benton
Chief Technical Officer - Sierra College